Support Contracts
Most courses we sell come with one year of FREE support for each course purchased. To see a listing of support term lengths, visit our Support Terms. Once your free support has expired, you have the option of paying for support on an as needed basis at $39.95 per incident or you may choose our more popular option of purchasing a support contract which includes on-going support and course updates.
To get started with a support contract, find the course(s) you own in the table below. Make a decision as to whether you would like to pay monthly or yearly. Yearly contracts receive a 25% discount. Course updates will be mailed via USPS First Class Mail to the address provided at checkout.
GM Products
| Courses | Monthly Rate | Yearly Rate (Save 25%) |
| GM Beginner’s using HP Tuners | $29.95 1st mth then $12.95/mth thereafter |
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| GM Advanced using HP Tuners | $29.95 1st mth then $12.95/mth thereafter |
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| GM Beginner’s & Advanced using HP Tuners (Combined Support) | $44.95 1st mth then $17.95/mth thereafter |
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| Six-Speed Course using HP Tuners – Update Only (No Support) | $15 |
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| Six-Speed Course using HP Tuners – Update with Monthly Support | $15.00 1st mth then $4.95/mth thereafter |
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*The monthly rates include a higher up front cost for the first month to offset the cost of materials and shipping costs for the course updates.
Ford Products
| Courses | Monthly Rate | Yearly Rate (Save 25%) |
| Ford Beginner’s using SCT Software | $29.95 1st mth then $12.95/mth thereafter |
*The monthly rates include a higher up front cost for the first month to offset the cost of materials and shipping costs for the course updates.
Frequently Asked Questions:
What are the benefits to purchasing a support contract? Your support contract will provide you with course updates. We are constantly updating our courses to stay current with new model years. We spend hundreds of hours each year not only developing, but also updating our courses. Your support contract will provide you with phone, e-mail, and forum support. Get your tuning questions answered quickly by our support professionals.
I don’t want to purchase a support contract, but I do need help. What are my options? If the free support provided with your course purchase has expired and you do not want to purchase a support contract, you can still receive support on a per incident basis. There is a $39.95 per incident fee for this type of support. Per incident support does not include product updates. Please note that our support contract pricing is more economical and includes course updates.
I’ve purchased a support contract, can you email the course updates to me? At this time, to protect our copyrights, we cannot send digital copies of our course updates. All updates will be sent via USPS First Class Mail.
How do I determine what the version number is for my manual and how do I know if my course has been updated since I purchased? You can locate your version number on the copyright page of the manual. To determine if you have the latest version, visit the Manual Updates section.
What do the course updates look like? The course updates come to you spiral-bound just like your regular manual. The material will include only those sections that have been updated. We provide a sticker to place on the old page within your course materials as a reminder that the section has been updated and to reference your course update.
I want to sign up for a monthly support contract. Why do you charge more for the first month? With monthly contracts, we charge a higher fee for the first month to cover the cost of printing materials and shipping your updates to you. If you would like to avoid this charge, please consider purchasing an annual contract which saves you 25%.
Can I cancel my monthly contract? Yes, you can, although we don’t know why you’d want to! Please contact us first if there is anything we can do to better serve you.
What type of support will I receive and when is it available? We have phone, email and forum support. Support is available from 8:30 am to 5:00 pm EST, Monday through Friday.